FMF10 Support services

FMF10 Support services

Since facilities management is essentially a service focused on customers within the organisation, the principles of customer service are introduced.  This leads to a description of the types of services and the different manner in which they can be provided (eg in-house or outsourced).
On completion of this Skillspak, you will:
  • Understand the principles of customer service
  • Be able to identify the key areas of a support services strategy
  • Be aware of the issues around outsourcing v in-house service delivery

Price: AUD87.00 (AUD95.70, including GST for purchases in Australia)
Price: $87.00

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About the Author

fmedge facility management training

fmedge is the leading Australian Registered Training Organisation (RTO) delivering training and education to the Australian and international facilities and property management professions.

Our innovative training solutions are unique within the sector. The fmedge suite of training modules is available on-line and in the classroom. These options offer flexibility to organisations and participants to meet individual training needs and timeframes.

We offer specific training required to develop facility and property management competency and to increase organisational productivity and profit. Participants learn the latest theories and practical techniques from professional experts actively involved in their specialist fields.

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